Policies, plainly

No fine print games. Here's how sessions work, what happens when things go wrong, and exactly what happens to your family's information.

The short version

Turnaround: Edited photographs within 10 business days. Sneak peek within 48 hours.
Rescheduling: Free with 72 hours' notice. If a child is unwell, free at any time.
Rain: We move it. No charge, no argument.
Retainer: $99, non-refundable, comes off your package.
Your photos: Never sold, never shared, never used in advertising without written permission.

How a session works

You book a date and pay the $99 retainer, which holds the slot and comes off whatever package you choose. Before the session you'll get a short note from me about where we're meeting, what to wear, and what to expect.

The session runs 45 minutes and covers twelve poses, with more available if you want them. I work from an order that covers every family combination — parents together, each parent with each child, the children together, the whole group, and the loose candid frames at the end once everyone has relaxed.

Afterward you see the photographs and choose what you want to keep. Nothing is printed or charged beyond your package until you've decided.

Turnaround

A sneak peek — two or three images — is yours within 48 hours of the session. The full edited set is delivered within 10 business days. If you need something faster, say so when you book; rush delivery is $89 and gets you everything within 24 hours.

Albums and wall art take longer, because they're made by a lab. Expect two to three weeks for those, and I'll tell you the date when you order.

Weather, and what happens if it rains

New Hampshire weather does what it wants. Here's the plan, in order:

Light rain or overcast: we shoot anyway. Overcast light is genuinely beautiful for portraits, and a little weather makes better photographs than a harsh sunny day.
Heavy rain, storms, or high wind: we move to another date. No charge, no limit on how many times.
You'd rather not risk it: tell me the morning of, and we move it. I would rather reschedule than shoot a family who's cold and miserable.

I'll watch the forecast and message you the day before if it looks doubtful. You'll never be the one who has to bring it up.

Rescheduling and cancellation

If a child is unwell, tell me and we move it — at no charge, at any notice.

I have photographed enough sick toddlers to know that nobody wins. This overrides everything below. There is no fee and I will not ask you to justify it.

72 hours or more notice: free reschedule, no questions.
Inside 72 hours: a $49 rebooking fee applies — this covers a slot I held and couldn't fill.
No notice, no show: the retainer is kept and the date is released.
I cancel: you get a full refund of the retainer, or a priority rebooking, your choice.

Reschedules are limited to two per booking, after which we start fresh. This exists only to protect the calendar, not to punish anybody.

The Club

The Club is $39 a month, or $399 a year. Here is exactly how it behaves, including the parts that are not in my favour.

What's included

One full session a year — 45 minutes, twelve poses, every combination
15% off everything else — every session and every bundle, for as long as you stay
Your vault, permanent — every year in one place
A printed year book of what you kept, at cost
First refusal on the 8:00am slot

Your included session does not expire

You are owed one session a year, not one session on demand. If you don't use it, it waits for you. If I'm ill, or booked, or the weather is wrong, your session carries over — it never evaporates because I couldn't fit you in.

Cancelling

Cancel any time, from the app or by email. No notice period, no fee.
You keep every photograph. Download everything before you go.
Past months are not refunded — same as any subscription.
Your vault keeps working until the end of the month you paid for.
Come back later and your archive is still there.

If I stop, you don't lose anything

If I ever close the business, every member gets a full export of their entire vault, free, and sixty days' notice to take it. Your photographs are never hostage to my circumstances.

Payment

The $99 retainer is non-refundable and is credited toward your package.
The balance is due when you choose your photographs, not before.
Cash, PayPal, Venmo and Cash App are accepted. Card payments are coming; until they are live I will tell you before you book.
Payment plans are available on any package over $299 — just ask.

Privacy — what happens to your family's information

This matters more than usual here, because what you're handing over is details about your children. So here it is without hedging.

What I collect

Your name, email address and phone number
Your children's first names, ages, and what they can do — sitting, crawling, walking
Anything you type into the notes or "specific shot" fields
The date, location and package you chose

Why I collect it

To plan the session, to know which photographs are safe and possible for your child's age, and to contact you about your booking. That's it.

Who else sees it

Your booking form is delivered by FormSubmit, a form-relay service, which passes it to my email. Your payment is handled by Square or PayPal — I never see or store your card details, because they don't pass through my systems at all.

Nobody else. No advertising networks, no data brokers, no analytics profiles, nothing sold or shared.

Your children's photographs

I will never publish a photograph of your child without asking you first, in writing, and getting a clear yes.

If you say no, that's the end of it and it changes nothing about your session. If you say yes to a specific image, that's the only one I'll use. You can change your mind at any time, including years later, and I'll take it down.

No photographs are used to train any AI system, ever. No exceptions.

How long I keep things

Your finished photographs: kept for at least three years, so you can come back for reprints. Tell me to delete them and I will.
Unselected images: deleted 90 days after your session.
Your booking details: kept while you're a client, then deleted on request.

Your rights

Ask me what I hold about you and I'll tell you. Ask me to correct it or delete it and I will, within 30 days, no explanation required. Email contact@monadnockportraits.com.

If you're in the EU or UK, this is your GDPR right of access and erasure. If you're in California, it's your CCPA right. Same answer either way — just ask.

Cookies and tracking

This site sets no tracking cookies. There is no advertising pixel, no Facebook tracker, no Google Analytics profile of you. If anonymous visitor counts are collected at all, they are aggregate and cannot identify you, which is why you're not being asked to dismiss a cookie banner.

Print release

Every package that includes edited images comes with a full print release. That means you can print them wherever you like — a drugstore, an online lab, a frame shop — with no watermark and no restriction. You do not need to come back to me for prints, and I'll never charge you for the right to print your own family.

The only thing the release doesn't cover is selling the images or licensing them commercially. If a business wants to use them, that's a conversation, and it is available as an extra on any session.

Questions

Anything unclear, or anything you think is unfair — email me and tell me. These policies exist to make things predictable, not to trap anybody.

Last updated October 2026. If anything here changes, the change will be posted on this page and existing bookings keep the terms they were made under.